Last Updated: November 21, 2025

Canceling an Order Prior to Shipment

Simply email or call Flor Haven customer service department, and as long as the order in question has not been processed for shipment, a full cash refund will be issued within 10 days.

Refund/Return Policy for Defective or Missing Products

When a product is incorrect, damaged by the carrier, defective in any way, or never arrived, Flor Haven will consider a return as follows:

• Return requests for defective or missing products must be submitted to Flor Haven within 30 days from receipt of the package by email or phone.
• Flor Haven will request pictures of the damaged items which will be reviewed. Once reviewed, we will contact the customer to discuss resolutions.
• All returns are made through mail.
• If the item is damaged upon receipt, Flor Haven does not require for it to be returned.
• Flor Haven does not accept returns of used goods.
• Customers will be refunded for damaged items within 5-7 business days once the customer has been notified and accepted their refund option.
• Depending on the situation and the number of items purchased, Flor Haven may refund the original shipping cost.
• The customer may be refunded by the original payment method, credit card, or PayPal.

Refund/Return Policy for Customer Remorse Products

When a customer purchased the wrong product, or doesn't want it, Flor Haven will accept returns as follows:

• Flor Haven will accept any unopened seed packages within 15 days for a full refund less shipping costs.
• Flor Haven does not accept returns for bulbs and perennials due to their perishable nature.
• All returns are made through mail, and the customer is responsible for creating their own return label and covering shipping costs. We do not refund shipping fees. If they had free shipping, Flor Haven will deduct the shipping fees from their refund.
• Customers should contact Flor Haven customer service department to advise they will be returning seeds. Assuming the customer has returned seeds within 15 days of receipt, Flor Haven will process the refund within 5-7 business days using the original payment method. Some financial institutes take a few extra days to process payment.
• No returns will be accepted, nor refunds granted after 15 days of the customer receiving the product.
• Flor Haven does not accept returns of used goods.

Questions or Complaints Concerning Germination

We recommend that you first simply consult the internet, or any other reliable horticultural source (ex. your area Ag extension agent, local master gardener members, etc.) to properly gauge the scope of the situation. Most often, dissatisfaction with germination stems not from crop failure, but from either:

1. Unrealistic expectation of bloom cycles (ex.: expecting perennial seeds to produce blooms the first year)
2. Failure to plant according to prescribed procedures and season (ex.: planting during risk of frost/drought, or simply scattering seeds on an unprepared site without turning over the soil, etc.).

If no satisfactory answer can be achieved through these channels, we welcome you to then contact our customer service department for further assistance. If you remain convinced that the viability of the seeds or bulbs you planted were somehow defective and that no honest explanation for the problem can be ascertained, our customer service team will work with you to find a resolution.

Mislabeled Seeds or Bulbs

Although a rare occurrence, seeds or bulbs could be mislabeled due to simple human error during the packing process. If you believe that this is the case with your order, please notify our customer service department as soon as the problem has been detected and attach an accompanying photo to an email to help us better understand the mistake service@florhaven.com . Once a mistake is acknowledged by us, we will work with you to find a resolution.